1. What is the location of the emergency? This is the address where the emergency is actually happening. If you don’t know the actual address, tell the dispatcher and then:
- Give cross streets.
- Provide landmarks, business names or parks near the emergency.
- Look at the house numbers in the area.
- If you are calling from inside a home or business, look on a piece of mail.
When asked for a location, we need you to be specific.
Also, if the suspect just left (such as a theft suspect), we need to know which way that suspect went and a description of how he looked.
If you are asked to describe a suspect, start with the most obvious things.
Some examples are:
- "He was a white male."
- "He/she had a gun."
- "He/she was at least 6 feet tall."
- "He/she was wearing a bright red jacket."
- "He had a long brown beard."
If you describe a vehicle, include:
- License plate information, including the state.
- Year. (If unknown, tell the dispatcher if it was a new or old vehicle.)
- Make. (Was it a Honda? Nissan? Ford?)
- Body style. (Was it a 4-door? Hatchback? Pick-up truck?)
- Other things you may remember about it.
2. What is the phone number you’re calling from?
This is the number to the phone you’re actually calling from. We need this in case we have to call you back.
3. What is the problem?
Tell us exactly what happened. Be as concise as possible. Tell us what the problem is now, not what led up to the problem.
- "I see a fight on the corner of 1000 W and 1700 S, and give the City name"
- "I am fighting with my husband."
- "There is a car accident southbound on I-15 at the Kaysville off-ramp."
We also need to know if you’re going to be at, or near, the scene when we arrive. The police may need to talk to you or you may need to point out the exact location. We may ask you what kind of car you are in or what color clothing you are wearing.