Dispatcher / Office Specialist I-II

Department:Animal Care Davis County
Open Date:March 25, 2021
Salary Range:$14.43 to $22.23/hr (salary commensurate with qualifications/experience)
Number of Openings:1
Employment Type:Full-Time

OPEN UNTIL FILLED

 

Animal Care of Davis County is specifically seeking people with the following skill sets to match current needs:
  • Customer Service - The position will often be the first point of contact for citizens both at the front desk and over the phone
  • Cash Handling - Attention to detail and accuracy in using a Point of Sale (POS) system for transactions.  Understanding of basic math and accuracy in cash handling required.
  • High Call Volume - Candidate will answer and direct a high volume of calls and needs to be able to manage both phone calls and in person customers with tact and courtesy." 

 

Job Description

General Purpose
Under general supervision of the Animal Care and Control Director, performs working level duties involving the use of radio equipment to dispatch County Animal Control Officers, and also performs routine clerical work.
Example of Duties
(Any one position does not include all of the duties listed; nor do the listed examples include all duties which may be found in positions of this class).  Receives and logs complaints from the public regarding animals; broadcasts complaint information to animal control officer patrol units in the vicinity to investigate complaints.  Performs routine clerical work including file searching, filing documents, sorting and distributing mail, answering telephone, relaying messages and receiving and distributing supplies.  Fills in data on impound and license forms; receives fees; posts data to various records; collates and assembles materials according to established methods and procedures; reviews reports and forms for accuracy and completeness.  Performs receptionist duties and provides information of general nature or refers inquires to appropriate staff member.  Operates computer terminal, multiple line telephone system, typewriter, adding machine and other similar types of equipment.  Ensures reception area and break room are clean and orderly.  Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations.  Performs other related duties as assigned.
Education and Experience
Dispatcher/Office Specialist I:  High school graduation or equivalent.

Dispatcher/Office Specialist II:  High school graduation and two (2) years of related experience; or an acceptable combination of education and experience.
Special Qualifications
Employees driving a personal or a County vehicle for job related travel must possess a valid driver license and must operate a motor vehicle in a safe manner; new employees with an out-of-state license must obtain a valid Utah Driver License within sixty (60) days of hire date (exceptions for military personnel and their dependents). Employees driving a personal vehicle while on county business must maintain the minimum vehicle liability insurance as specified in the Utah Code.
Knowledge, Skills, and Abilities
Working knowledge of:  the operation of a dual radio and multiple line telephone system; department practices, policies and procedures; the rules and regulations of the Federal Communications Commission; standard office computer operations and software applications including word processing and data entry.  Skill in using a keyboard; skill in using applicable computer hardware and software.  This position may require the driving of a motor vehicle; skill in operating a motor vehicle in a safe manner; ability to insure motor vehicle is operating in a safe manner; knowledge of Utah motor vehicle rules and regulations.  Ability to:  occasionally work under stressful conditions; proofread and correct documents and forms; efficiently operate computer hardware and software, and other standard office equipment; operate dual radio and multi-line telephone system; correctly use grammar, spelling and punctuation; communicate effectively (verbally and in writing); understand and follow written and oral instructions; establish and maintain effective working relationships with citizens, supervisors, co workers, and the general public.
Important Information
Davis County is a drug-free workplace.  All successful applicants for positions in the County must successfully pass a drug screen prior to employment.  Applicants will be considered for the highest level posted for which they qualify.  

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