Performs working level specialized clerical work requiring advanced knowledge of interrelated departmental paperwork and procedures.

•  Acts as first contact for patients, visitors, and guests at one or more Flu Outreach clinics welcoming and greeting all patients and visitors, in person or over the phone.
• Performs routine clerical duties, filing, sorting, and distributing mail, answering phones, relaying messaging. Respond to voicemails and emails in a timely manner.
• Perform receptionist duties and provides information of a general nature, responds to inquiries by clients, prospective clients, and visitors or refers others to appropriate staff member in a courteous manner.  Registers new clients and updates existing client demographics by collecting detailed client information including personal and financial information.
• Assists clients in completing required forms and submitting the required documentation. Reviews form and verifies accuracy and completeness. Screens client’s eligibility and vaccination needs and enters information into the software application.
• Facilitates patient flow. Maintains crowd management inside and outside of the clinic. Follows processes to promote clinic efficiency and organization.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects client confidentiality, making sure protected health information is secured. Schedules and manage client appointments and reminders within operational standards and documents appropriately.
• Acts as clerical support for the interdisciplinary health care team. Assist staff with other clerical activities.
• Reconcile individual daily receipts and money collected. Ensures all fiscal reports are completed and balanced. Reconcile deposit for other staff members and prepare reports following protocols established by practice.
• Travels to various outreach clinic sites with the team.  Performs other related duties

• High school graduation
• Two (2) years of full time related clerical employment, an acceptable combination of education and experience may be considered.

Preference for related work experience in the Davis County Health Department.  Preference for related work experience in a medical office or in a public health agency.

Preference for fluency in Spanish and English (fluency defined as proficiency level in both languages as evidenced by the ability to verbally interpret from English-to-Spanish and from Spanish-to-English, as well as the ability to translate written documents from English-to-Spanish and from Spanish-to-English). 

• Must possess a valid driver license; new employees with an out-of-state license must obtain a valid Utah Driver License within sixty (60) days of hire date (exceptions for military personnel and their dependents). Employees must furnish personal transportation for on-the-job travel and must maintain the minimum vehicle liability insurance as specified in the Utah Code.

PHYSICAL DEMANDS: Regularly: Sits at a desk or table; walks, stands, or stoops; works for sustained periods of time maintaining concentrated attention to detail; communicates via email and cellular phone; drives a motor vehicle.  Occasionally: lifts and/or otherwise moves objects weighing up to 50 pounds;  Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORKING CONDITIONS: Work is typically performed in an environmentally controlled setting such as a clinic, school, or client’s home, but may require daily travel from one work site to another.  Requires frequent contact with the public which exposes incumbent to others’ illnesses and to possible high-stress or dangerous situations including confrontational, emotionally charged, or uncomfortable circumstances. Work exposes incumbent to contagious or infectious diseases or hazardous chemicals and may require the use of protective devices such as masks, goggles, and gloves.

Working knowledge of:  departmental practices, policies and procedures.  

Skill in: using all applicable computer hardware and software programs and applications, including Microsoft Office products; using common office equipment including a multi-function copier, fax machine, multi-line telephone and 10-key calculator.  Skill in proofreading and correcting documents and forms; correctly use grammar, spelling, and punctuation; perform routine and detailed clerical duties.  

Ability to: be resourceful and remain calm in emergencies. Demonstrate excellent standards of patient care with concern, confidentiality, and initiative. Adhere to infection-control policies and procedures established by the Davis County Health Department. Ability to communicate effectively (orally and in writing); understand and follow written and oral instructions; perform basic mathematical computations; establish and maintain effective working relationships with supervisors, other employees, patients & their families, community agencies, and the general public.

Davis County is a drug-free workplace. All successful applicants for positions in the County must successfully pass a drug screen prior to employment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirement are subject to possible modification to reasonably accommodate individuals with disabilities.