GUIDELINES FOR PROVIDING SPECIAL-NEEDS SERVICES
It is the policy of the Davis County Library to comply with the provisions of the Americans with Disabilities Act. As part of that policy, the Director is required to “establish procedures to facilitate the provision of library services to citizens with disabilities in accordance with the principle of reasonable accommodation and with the scope of the Library’s mission, goals, and resources.”
The following guidelines and procedures are established in fulfillment of this requirement. They are intended to be applied by all staff members in carrying out the public service functions of the Library. Staff members uncertain about how to apply the guidelines in a particular situation should, if feasible, consult with a designated library administrator, or the Director.
Individual patrons may require assistance in order to utilize the services of the Library. Cases in which such assistance may be required include, but are not limited to:
- Sight-impaired patrons requiring assistance in reading terminal screens or reading reference materials.
- Patrons in wheelchairs requiring assistance in retrieving books from high shelves.
- Patrons with arthritis requiring assistance in using a keyboard.
In these and similar cases, the staff member will:
- Evaluate the type of assistance needed and provide it with as much thoroughness as immediate demands for services from other patrons make possible.The same standard for allotting time to assist a patron with a reference or reader’s advisory question under similar circumstance should be applied.Most requests for assistance will require no more time than many reference or reader’s advisory questions, and will be treated accordingly.
- In cases in which a significant amount of staff time is required to meet the request for assistance, and neither the librarian not another staff member is able to commit the time to provide the service under the circumstances, the librarian will attempt to arrange a designated time when the service can be rendered.Extensive reading from reference materials may be such a case.In situations in which it is possible, patrons requiring extensive assistance can be encouraged to contact the staff to make arrangements before coming to the Library.If a patron will need extensive assistance on a routine basis, the staff may try to arrive at less time-intensive methods for providing service. For example, the solution may require the Library to purchase an assistive device, or to refer the patron to another agency, such as the Library for the Blind at the State Library.
- The staff is not required to provide special services beyond those dictated by the patron’s special need and the limits of normal on site library services.Staff members are not required or authorized to alter policies to accommodate a patron’s special needs.
- The staff should not provide special-needs assistance to patrons which could result in physical injury to the patron or the staff member.Such assistance could include, but not be limited to, helping a patron move from a wheelchair to a car or supporting a patron on the stairs to the basement.This provision does not preclude staff members from providing assistance in emergency situations, similar to the assistance they would provide other patrons under like conditions.For example, staff members may assist patrons who fall to regain their feet or seat when in their judgment they can do so without risk of injury to themselves or the patron.
Individuals may require certain accommodations in order to participate in a library-sponsored program. Cases in which such accommodations may be desired include, but are not limited to:
- A sign language interpreter for the hearing impaired.
- Magnifying devices to make overhead projections clear for the visually impaired.
- Special assistance for a physically-impaired child to participate in a hands-on program activity.
Within the context of reasonable accommodation, the Library will attempt to meet the special needs of patrons to permit them to participate in Library sponsored programs. When the Library sponsors a program, its advertisement will include notice that special accommodations may be made if an interested patron notifies the Library before a given date. Upon receiving a request to make an accommodation, the Library will investigate feasibility and cost. The Library will notify the patron of its findings, and will make appropriate arrangements if the accommodation is judged to be feasible and reasonable.
A patron who believes that a reasonable accommodation was not, or is not being made for their special service needs should contact the Branch Manager or the Director. The
final decision regarding service accommodations rests with the Director. A patron wishing to receive a formal reply following denial of a service accommodation must submit a written request for the accommodation to the Director, who will respond in writing within five work days.
Approved by Davis County Library Board February 23, 1993; revised August 20, 2002; revised November 15, 2016